Dragonbet Casino Privacy Policy

At Dragonbet Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services at https://dragonbet.co.uk/. By accessing our platform and registering an account, you agree to the practices described in this document. We encourage you to read this policy carefully before using our services.

Who We Are

We are Dragonbet LTD, incorporated in England and Wales under company number 15718764, with our registered office at 2 Alexandra Gate, Ffordd Pengam, Cardiff, CF24 2SA. Our DragonBet Casino platform is licensed and regulated by the Gambling Commission of Great Britain under account number 64908. We also hold a remote bookmaker's licence in Ireland under licence number 1022506. As a regulated operator, we are bound by strict legal obligations regarding the collection and processing of your personal data.

Information We Collect

When you register for a Dragonbet login or interact with our platform, we may collect the following categories of personal information:

• Your full name, date of birth, and contact details including email address and phone number
• Your residential address and proof of identity documents submitted for KYC verification
• Payment information, including card details used for Visa, Mastercard, Maestro, and Apple Pay transactions
• Your account activity, including deposits, withdrawals, gaming history, and betting records
• Device information, IP address, browser type, and geolocation data when you access the Dragonbet Casino platform
• Communications with our customer support team via live chat or email at customersupport@dragonbet.co.uk
• Preferences and behavioural data related to your use of our website, app, and promotional features

How We Use Your Information

Here at DragonBet Casino, we process your data for several purposes directly connected to providing our gambling services and meeting our regulatory requirements. Our use of your information includes:

• Verifying your identity and age in compliance with UKGC regulations — as a licensed operator, we cannot allow account-free gambling
• Processing your deposits and withdrawals securely, including bank transfers and card payments
• Managing your account, including Dragonbet sign up bonus eligibility and Slots Club free spins allocations
• Communicating with you about Dragonbet promotions, dragonbet free spins offers, and account-related updates
• Detecting and preventing fraud, money laundering, and problem gambling behaviour
• Complying with our obligations under the Gambling Commission's licensing conditions and applicable UK law
• Improving our platform, including the Dragonbet app experience on iOS and Android

Legal Basis for Processing

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our legal bases for processing include:

• Contractual necessity — processing required to fulfil our obligations when you bet on Dragonbet or use our casino services
• Legal obligation — we must verify identity, maintain records, and report to the Gambling Commission as required under our Dragonbet UK Gambling Commission licence
• Legitimate interests — improving our services, fraud prevention, and responsible gambling monitoring
• Consent — where we rely on your consent for specific marketing communications, which you may withdraw at any time

Cookies and Tracking Technologies

Our Dragonbet betting platform uses cookies and similar technologies to improve your browsing experience, remember your preferences, and analyse how our site is used. These technologies help us understand traffic patterns and optimise our platform. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our services. For full details, please refer to our separate Cookie Policy.

Data Sharing and Third Parties

We do not sell your personal data. However, we may share your information with trusted third parties where necessary, including:

• Payment processors and banking partners to facilitate transactions
• Identity verification and KYC service providers
• Game providers such as Pragmatic Play, NetEnt, Red Tiger, and others who power our 1,000+ game library
• The Gambling Commission and other regulatory authorities, as required by law
• Responsible gambling organisations and self-exclusion registries, where applicable
• Analytics and technology partners who support our desktop web and mobile app infrastructure

All third parties we engage are required to handle your data in accordance with applicable data protection law and our contractual instructions.

Data Retention

We retain your personal data for as long as your account remains active and for a period of five years after account closure, or longer where required by law or our regulatory obligations. Records related to financial transactions and identity verification may be retained for up to seven years in line with anti-money laundering requirements.

Your Rights

As a data subject under UK GDPR, you have the following rights in relation to your personal information held by our Dragonbet Casino platform:

• Right of access — you may request a copy of the personal data we hold about you
• Right to rectification — you may ask us to correct inaccurate or incomplete data
• Right to erasure — in certain circumstances, you may request deletion of your data
• Right to restrict processing — you may ask us to limit how we use your data
• Right to data portability — you may request your data in a structured, machine-readable format
• Right to object — you may object to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at customersupport@dragonbet.co.uk. We will respond to all verified requests within one month.

Data Security

We are committed to keeping your data secure. Our Dragonbet Casino infrastructure uses industry-standard encryption and security protocols to protect your personal information from unauthorised access, loss, or disclosure. All payment data, including card details and bank transfer information, is handled in compliance with PCI-DSS standards. Our payments team operates 24/7, and we apply rigorous security checks at every stage of the Dragonbet withdrawal time process.

Responsible Gambling and Data

We use your account data to monitor for signs of problem gambling as part of our responsibilities under our UKGC licence. This includes reviewing deposit patterns, session length, and wagering behaviour. Where we identify potential harm, we may reach out proactively or apply account restrictions. This processing is carried out in your best interest and is required by our licensing obligations.

Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via your registered email address or a prominent notice on our website. Your continued use of our services after any such update constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise your data protection rights, please contact us:

• Email: customersupport@dragonbet.co.uk
• Postal address: Dragonbet LTD, 2 Alexandra Gate, Ffordd Pengam, Cardiff, CF24 2SA

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority, at www.ico.org.uk.